Making Changes to Protect You
Be assured that we are constantly reviewing Covid_19 Government Guidelines.
If you have been to us before, you will see some changes, noticeably a reduction in numbers of visitors. For those who are new to us, you are in for an amazing, fun experience at Zipit Forest Adventures!
We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too by:
- Practicing the highest safety standards without compromise.
- Sanitising your hands often and avoid touching your face.
- Maintaining your distance from others.
- Covering your mouth and nose when coughing or sneezing.
- Avoiding touching surfaces.
- We have worked hard to meet all protocols set up by the Government, the HSA, HSE and ERCA High Ropes. We have been part of the Vertex Industry Group to develop guidance on Covid Protocols and Procedures.
- All our parks have a registered and trained Covid Representative, ensuring correct procedures are followed.
- We have completed the Failte Ireland Safety Charter which certifies that we are operating in line with current Government public health advice and with safety and cleaning protocols in place.
- Before re-starting work at Zipit, all our staff have completed online Covid Training, which includes symptoms of Covid, how to wash your hands, how to sanitise, social distancing and how to prevent the spread of Covid_19.
- An Induction Training Day has been completed by every member of staff. This includes our new procedures and precautions, as well as cleaning regimes and equipment cleaning and monitoring.
- Staff will be wearing full face-visors where social distancing cannot be maintained, for example, during harnessing.
Zipit Covid Attendance Policy
- When making a booking, please make one booking per bubble. This helps us to monitor social distancing at the safety briefs. If you or a member of your bubble is showing a possible symptom of Covid_19, please let us know and we will reschedule your group for another day, which must be at least 14 days after original booking.
- If anyone arrives at Zipit feeling unwell, we will ask everyone in the group to return home.
- We will not accept bookings from anyone with an overseas address, except those on the Green List for Ireland. You will be notified that your booking is cancelled and a full refund will be given.
- We will not accept bookings from anyone in restricted counties of Ireland, in line with Government guidelines. You will be notified that your booking is cancelled and a full refund will be given.
To avoid unnecessary contact at the cabin, we ask everyone to book online before arriving. Please read all guidelines before making your booking, to ensure you are fully aware of our procedures. To help us to manage social distancing, we would ask that you only book for your own 'bubble' and not on behalf of other people who you will be social distancing from.
Disclaimers / Waivers
There are big changes to how we use paper now. To avoid unnecessary contact, you will receive a waiver via email when you make a booking with us. This must be completed and digitally signed before arrival, by you or a parent/guardian of under 18’s. PLEASE NOTE: WE ARE NOW ASKING FOR PARENTS/GUARDIANS OF CHILDREN TO SIGN DIGITALLY ON THEIR BEHALF, EVEN IF THE PARENTS ARE NOT ATTENDING ON THE DAY. As always, we emphasise that the supervisors on the day are responsible for watching all of the children, all of the time. You can send on the email to everyone in your group and ask them to sign. We will then be able to access this online, at the time of your arrival. When completing a Waiver for a child, please enter the CHILD'S NAME under Participant, but sign with your own / parent signature.
Changes to Bookings
Zipit will no longer offer used gloves, instead we ask that you bring your own gloves (not latex or fingerless, or padded). Gardening gloves, cycling gloves or even woolly gloves are acceptable. Alternatively, you can purchase them on arrival with contactless payment. We recommend the gloves we sell (€2 per pair) as the grip they have will help you and they will dry faster when you sanitise before starting each circuit.
What to Bring
We recommend bringing your own small sanitiser bottle, safely secured in a zipped pocket. We have sanitising stations around the course, but it is always good to have one to hand. Face coverings are optional (please bring along your own) but we do not allow scarves as this is a safety hazard. We constantly monitor the government developments regarding masks. You can wear a bum-bag or very small backpack (but a backpack may hinder you when moving around). No food or drink can be taken on to the circuits.
Arriving at Zipit
- Zipit will not be accepting any customer belongings into the cabin, for the protection of our staff. Please only bring what you can fit in a zipped pocket – keys, credit card, mobile phone and small sanitiser.
- ONE PERSON ONLY from each group should approach the cabin window, marked ‘Reception’ using the floor markings on the ground for social distancing. The rest of your group must stay off the decking area until they are called for harnessing.
- Our cabin co-ordinator will be behind a Perspex screen. If you wish to purchase anything (gloves, drinks, snacks) please use contactless payment.
- The decking area cannot be used for breaks or socialising. Please wait off the decking, when possible.
- Please do not bring additional non-participating guests into Zipit - only required supervisors should stay on site.
- You will be called for harnessing when it is your time for the safety brief which will be in a small, socially distanced group.
- Our instructors will be wearing full face visors, at moments when they cannot maintain social distance. They also have buffs or face coverings for times of close contact.
- Family units, bubbles or anyone that has travelled together can stand together.
- Our harnesses are used only once a day for each customer. We do not use disinfectant on our harnesses as this degrades the safety.
- We have sanitising stations at the starts and ask that customers sanitise their hands (with gloves on) before starting each circuit. This is to minimise any chance of contamination on the equipment.
De-Harnessing and Breaks
If you need the bathroom, to stop for a break, or when you have finished, please look for the de-harnessing area, around the Cabin Area. A member of staff will come to assist you. Do not take off your harness without an Instructor present. Please do not approach the decking area, unless asked to do so by a member of staff. The decking area cannot be used for drink or snack breaks, or as a waiting area.
We ask that you follow the floor markings on the decking when approaching the cabin or harness area. Whilst on the ground, please keep social distance of 2 metres between other people.
Only one person per platform is allowed and one person per activity (previously we allowed 3 people per platform). This does not apply to family groups or those who travelled together.
- A regular cleaning routine is maintained throughout the day around the cabin area.
- Toilets are cleaned frequently and door handles wiped.
- Sanitising stations will be regularly checked but please don’t hesitate to let a member of staff know if they are nearing empty.
We have sanitising stations at the cabin, at the harnessing area and at the starts of circuits.
All our staff have been trained in Covid Hygiene Procedures and sanitise between customers at harnessing area.
If you feel that we are lacking in any areas of Covid Precautions, please tell us.
For further information please see our FAQ’s Covid Section